Question 1

What are video credits?

Accepted Answer

Credits are used to generate videos. Each template requires different credits based on the AI models and processing involved.

Question 2

How many videos can I generate?

Accepted Answer

It depends on your plan and the templates you use. Each plan includes a set number of credits per month - check the pricing page for details on each plan.

Question 3

When are credits deducted?

Accepted Answer

Credits are deducted when video generation starts. If generation fails, credits are automatically refunded.

Question 4

Do unused credits roll over?

Accepted Answer

No, unused credits do not roll over to the next billing cycle. Credits are refreshed each month or year when your subscription renews.

Question 5

Can I cancel anytime?

Accepted Answer

Yes, you can cancel anytime. After cancellation, you can continue using the service until the end of your current billing period.

Question 6

Is my subscription automatically renewed?

Accepted Answer

Yes. Your subscription renews automatically at the end of each billing cycle to ensure uninterrupted access. You can cancel anytime in your account settings - your plan will remain active until the end of the current period.

Question 7

Can I get a refund?

Accepted Answer

Yes, you can get a full refund within 24 hours of payment if you haven't used any credits.

Question 8

Can I change my plan?

Accepted Answer

Yes, anytime. Upgrades take effect immediately with prorated credits for the remaining period. Downgrades take effect at the end of your current billing cycle.

Question 9

What kind of videos can I create?

Accepted Answer

You can create viral short-form videos using various AI templates. Upload images, videos, or audio to generate videos in your desired style.

Question 10

How long does video generation take?

Accepted Answer

Generation time varies depending on the AI models used in each template.

Question 11

Is my payment secure?

Accepted Answer

Yes, all payments are securely processed through Stripe. Your card information is never stored on our servers.